How to claim missing Velocity Points online

This article was published some time ago and content may be out-of-date.  Airlines are continually changing their loyalty programs. Always double-check with the airline. 

VelocityPoints Earn Guide

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Claim missing Velocity Points

Sometimes when you fly Virgin Australia, or one of its many international partner airlines, your Points won’t credit automatically. Although this rarely happens if you make a booking in your own name when logged in (or when you manually add) your Velocity Frequent Flyer number, it can occur. Learn how to claim Missing Velocity Points here.

Velocity also allow you to apply to have Points earned on eligible flights credited to your account up to 30 days before joining Velocity Frequent Flyer. This is great if you fly with Virgin Australia on a high Points earning fare/ flight but haven’t yet joined Velocity.

Reasons your Velocity Points go missing

Sometimes when you fly Virgin Australia, or one of its many international partner airlines, your Points won’t credit automatically. Although this rarely happens if you make a booking in your own name when logged in (or when you manually add) your Velocity Frequent Flyer number, it can occur.

There are three main instances when your Velocity Points might go missing.

#1 You book via a third-party booking agent

These days there are a multitude of online (and offline) booking agents and websites. A lot of the time, there won’t be an opportunity to add your Velocity Frequent Flyer number. You’re still eligible for Velocity Points-earn, however, as long as you book an eligible fare in your name. If this occurs you can submit a missing Points claim in your members area on the Velocity website.

#2 A friend, family member or colleague books for you

If a friend or work colleague books your flight, they may have not added your Velocity Frequent Flyer number. To avoid missing Velocity Points in the future, you can simply make them aware of your Velocity Frequent Flyer number. If this occurs you can submit a missing Points claim in your members area on the Velocity website.

#3 You book directly with an eligible Virgin Australia partner

Sometimes when you book directly on a Virgin Australia’s partner website your Points may go missing. Most Virgin Australia partners have a field for you to manually enter your Velocity Frequent Flyer number, but in some cases this just doesn’t come at Velocity’s end. If this occurs you can submit a missing Points claim in your members area on the Velocity website.

#4 You forgot to enter your Velocity Frequent Flyer number

Sometimes you may simply forget to add your Velocity Frequent Flyer number to your booking. In this case, your Points will definitely be missing! If this occurs you can submit a missing Points claim in your members area on the Velocity website..

How to claim missing Velocity Points from flights

If your points are not showing in your Velocity accounts after any eligible flight simply log into your Velocity Account and navigate to the Missing Points Claim section.

A few conditions:

  • If you were/are not a Velocity Member when your eligible travel occurred, Missing Points Claims can only be made if the flight was within 30 days of joining Velocity Frequent Flyer
  • If you are already a Velocity Member, Missing Points Claims claims can be submitted any time within 6 months of your eligible travel

If your flight is eligible, click through.

 

Submit a Missing Points Claim on the Velocity website

 

Add your flight information to submit your Velocity Missing Points application

 

Success! Your Velocity Missing Points Application has been submitted

 

If your Velocity Missing Points Claim is successful, your Points will be credited automatically to your account. Processing times can vary a lot, with Virgin Australia flights the quickest and international partner airlines generally the longest.

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